Search for ServiceNow records (autocomplete)
GET /v1/integrations/servicenow/preview
GET
/v1/integrations/servicenow/preview
Parameters
Section titled “ Parameters ”Query Parameters
Section titled “Query Parameters ” query
required
string
Responses
Section titled “ Responses ”ServiceNow records matching query
Response for ticket search / autocomplete endpoints.
object
tickets
required
Array<object>
A generic preview of an external ticket for autocomplete and linked-ticket display. Works across all ticket integrations (Jira, ServiceNow, etc.).
object
available
required
false when the external system no longer returns this ticket (a
dangling link kept visible only so the user can unlink it); true for
live tickets. Synthesized unresolved previews set this to false.
boolean
id
required
Opaque external ticket ID.
string
image
required
Icon URL for the ticket type.
string
key
required
Human-readable ticket key (e.g. “PROJ-123”, “INC0012345”).
string
summary
required
Short summary/title.
string
table
The source table the ticket lives in (e.g. “incident”); null when the
integration has no such concept.
string | null
url
required
URL to view the ticket in the external system.
string