Create a ServiceNow ticket for an incident

POST

/v1/integrations/servicenow/incidents/{incident_id}

• Production
• Staging
• Local

Parameters

Path Parameters

incident_id

required

string

Incident id, i.e. INC-1 or 42

Example

INC-1

Query Parameters

table

string | null

Responses

200

Ticket created successfully

A generic preview of an external ticket for autocomplete and linked-ticket display. Works across all ticket integrations (Jira, ServiceNow, etc.).

object

available

required

false when the external system no longer returns this ticket (a dangling link kept visible only so the user can unlink it); true for live tickets. Synthesized unresolved previews set this to false.

boolean

id

required

Opaque external ticket ID.

string

image

required

Icon URL for the ticket type.

string

key

required

Human-readable ticket key (e.g. “PROJ-123”, “INC0012345”).

string

summary

required

Short summary/title.

string

table

The source table the ticket lives in (e.g. “incident”); null when the integration has no such concept.

string | null

url

required

URL to view the ticket in the external system.

string

400

Table is missing (multiple configured) or not one of the configured ServiceNow tables

404

Incident not found