Link an incident to a ServiceNow record
POST /v1/integrations/servicenow/incidents/{incident_id}/records/{record_key}
POST
/v1/integrations/servicenow/incidents/{incident_id}/records/{record_key}
Parameters
Section titled “ Parameters ”Path Parameters
Section titled “Path Parameters ” incident_id
required
string
Incident id, i.e. INC-1 or 42
Example
INC-1 record_key
required
string
The ServiceNow record number
Example
INC0012345Query Parameters
Section titled “Query Parameters ” table
string | null
Responses
Section titled “ Responses ”Incident linked to ServiceNow record
Acknowledgement returned by ticket link/unlink endpoints.
object
status
required
Human-readable confirmation message (e.g. “RSK-00042 linked to ticket PROJ-123”).
string
Table is not one of the configured ServiceNow tables