Jira

Overview

The Jira integration is available in the Risk Module for creating and managing remediation tickets.

After assigning Urgency and the Due Date of a risk, the next step is remediation. You can enable integrations with service ticketing tools — such as Jira — to create relationships and manage remediation work. Once enabled, you can create a new ticket or link to an existing ticket. A single risk can have one or multiple tickets.

To associate a ticket, open an RSK that requires remediation and scroll to the ticketing integration section towards the bottom of the detailed view.

Setup

The integration can be enabled directly from your Adversarial tenant via Settings > Integrations. The necessary details to connect your Jira environment are the Jira instance URL, an API Token (generated from your Atlassian account), and the Jira project key.

Creating a New Ticket

Select +Create Issue. The ticket is automatically populated with the Title and Description from the RSK detailed view. Within Jira, the Label field will show identifiers such as “Adversarial” (indicating the source), the RSK ID, and any assigned Tags. These details can be edited directly within the ticket.

Linking an Existing Ticket

In the Link Issues section, begin searching for the ticket name or key, and select it to associate with the RSK.

Tip

Once a ticket is associated and the RSK is in progress, update the RSK status to “Remediation” to indicate work is underway.